Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Service Orientation
Looking for ways to help people.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Speaking
Talking to others.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Instructing
Teaching people how to do something.
Coordination
Changing what is done based on other people's actions.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Time Management
Managing your time and the time of other people.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
network.
